My order hasn’t arrived yet. Where is it?

Most orders ship within 1–3 business days, and you’ll receive a tracking number as soon as your package is on its way.
If your order seems delayed, check your tracking link first — carriers often update delivery windows or mark packages as “in transit” during busy periods.

If the tracking page hasn’t moved in a few days or looks unclear, reach out through our Contact Page with your order number. We’ll check the shipment on our end and help get things moving.

Can I get a partial refund if the item I purchased goes on sale later?

No. From time to time, we may offer sales or adjust pricing based on market conditions.
We do not provide price adjustments or partial refunds for items purchased before a sale or price change.

Do you accept returns if I change my mind?

No. We do not accept returns for change of mind, ordering the wrong size, color, or quantity, or deciding the product doesn’t fit your setup.
We provide detailed measurements, photos, and descriptions to help you choose the correct item before purchasing.

What if my order arrives damaged?

If your item arrives damaged or defective, contact us within 7 days using our Contact Page.
Please include:

  • Your order number
  • A brief description of the issue
  • A photo of the damage

We’ll review the issue and provide a replacement or refund when appropriate.

Do you offer custom designs or personalization?

Some listings include personalization options, such as custom text or labeling.
These options are available only on products that specifically list personalization fields on the product page.

Please note:

  • Personalized items cannot be returned unless they arrive damaged.
  • Double‑check spelling, wording, and formatting before submitting your order.
  • If you need help confirming a personalization detail, reach out through our Contact Page before ordering.

How do I know which size divider to buy?

Each product page includes exact dimensions, thickness, and recommended shelf compatibility.
Measure your shelf or storage area before ordering to ensure a proper fit.
If you’re unsure, send us a photo and measurement through the Contact Page. We’re happy to help.

Are your dividers compatible with IKEA Kallax or similar shelves?

Yes, most of our dividers are designed to fit standard 12” record storage systems, including IKEA Kallax.
Check each product page for exact sizing to confirm compatibility with your setup.

What materials do you use?

Our dividers are made from high‑quality materials selected for durability and a clean, minimalist aesthetic. Material details (PLA colors, thickness, finish, etc.) are listed on each product page.

Unlike rigid acrylic, PLA has a natural amount of bend and give. This allows the divider to flex slightly when handling your records while remaining durable and functional for everyday use.

How sustainable are your materials and packaging?

Our products are made in the USA and crafted with a straightforward commitment to sustainability. We source PLA from manufacturers who actively pursue responsible production. We keep our footprint small by reusing boxes, recycling or reusing filament spools, and shipping in recyclable, biodegradable packaging. These are simple, practical choices that keep our materials intentional and our impact low.

What should I expect from the material textures and quality?

Our dividers are produced using 3D printing technology, which naturally creates light layer lines and a subtle surface texture. Small cosmetic variations are normal and reflect the nature of the printing process. For wood products, grain or other patterns may vary from online photos, and subtly from piece to piece. Every divider is individually inspected to ensure a set’s clean/consistent finish and cohesive look.

Can I cancel my order?

Orders can be canceled only before they ship.
Once an order has shipped, it cannot be canceled and must follow the damaged‑item process if applicable.

If you need to cancel, contact us immediately through the Contact Page.

Do you ship internationally?

We currently ship within the United States.
If international shipping becomes available, we will update this FAQ and our product pages.

Where can I find your policies?

You can review all store policies here:

All are available in the footer of our website.