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Frequently Asked Questions
My order hasn't arrived yet. Where is it?
Most orders ship within 1-3 business days, and you’ll receive a tracking number as soon as your package is on its way. If your order seems delayed, the first step is to check your tracking link — carriers often update delivery windows or mark packages as “in transit” during busy periods.
If the tracking page hasn’t moved in a few days or looks unclear, reach out through our contact form and include your order number. We’ll check the shipment on our end and help get things moving.
Can I get a partial refund if the item I recently purchased goes on sale or changes price?
No. From time to time, we may offer sales or special promotions in our shop, or simply adjust pricing for market conditions. We do not provide price adjustments or refunds. We aim to keep our pricing fair and consistent, and we appreciate your understanding.