1. Overview

Layer & Groove creates clean, minimalist vinyl record dividers and display accessories for collectors. Because our products are made in small batches and described with precise dimensions, materials, and usage details, we do not accept returns for buyer’s remorse or preference‑based reasons.

This policy explains when refunds or replacements may be available and how to contact us if your order arrives damaged.

2. No Returns for Change of Mind

We do not accept returns or refunds for:

  • Change of mind
  • Ordering the wrong size, product, or style
  • Deciding the product doesn’t fit your setup
  • Misreading or overlooking product dimensions or descriptions

We provide detailed measurements, photos, and descriptions to help you choose the correct item before purchasing.

3. Damaged or Defective Items

If your item arrives damaged or defective, we will make it right.

Please contact us within 7 days of delivery using our Contact Page and include:

  • Your order number
  • A brief description of the issue
  • A photo of the damage or defect

We will review the issue and provide a replacement or refund when appropriate.

4. Shipping Issues

If your package is lost, severely delayed, or arrives in poor condition due to carrier mishandling, please reach out through our Contact Page. We will do our best to assist you in resolving the issue with the carrier or provide next steps.

5. Refunds for Damaged Items

Refunds are only issued for items that arrive damaged or defective and cannot be replaced. If one piece in a set is damaged, please let us know.

Refunds are processed to the original payment method. Processing times vary depending on your bank or payment provider.

6. Order Cancellations

Orders can be canceled only before they ship. Once an order has shipped, it cannot be canceled and must follow the damaged‑item process if applicable.

To request cancellation, contact us immediately through our Contact Page.

7. Contact Us

For damaged items, shipping issues, or questions about this policy, please Contact Us.